Everything you need to know about shopping or selling on the TruCrafters Marketplace, shipping options, our 30-day US return policy, and payments.
In addition to our Quality Reports and Chrome Extension, TruCrafters offers a marketplace (/browse) where shoppers can buy physical products directly from verified brands and sellers across Furniture, Kitchen, Bags & Leather, Clothing, Jewelry, Textiles, and Tools & Outdoor.
We also offer specialized sections for Repair & Refresh (/repair-refresh) and Clear Out Space (/clear-out-space).
Our standard United States return policy (/return-policy) covers returns for both defective and non-defective items in new, unused condition by mail within a 30-day window:
• Return Window: 30 days from delivery for standard US orders (individual sellers may also list specific 7-day, 14-day, 30-day, Infinite, or final-sale custom item policies).
• Restocking Fees: $0.00 (no restocking fees).
• Return Shipping: Paid by the customer for standard returns, or covered by the seller if an item arrived damaged or didn't match its listing description.
• Refund Timing: Full refunds are issued back to your original payment method within 7 business days after the return is received.
Depending on the item and seller location, you can choose from up to four delivery options at checkout (/delivery-info):
1. Standard Shipping: Direct parcel shipping with tracking.
2. Doorstep or In-Room Delivery: Scheduled courier delivery for larger furniture and home items.
3. Seller Delivery: Local delivery handled directly by the seller.
4. Free Local Pickup: Pick up your order directly from the seller at no shipping cost.
If your order arrives damaged from shipping or does not match the listed description, let us know with photos within 48 hours of delivery. Our support team will step in to arrange a full refund, replacement, or covered repair.
All payments are processed securely through Stripe, and any required state or local sales tax is calculated automatically at checkout.
There are no extra buyer service fees on TruCrafters—you only pay the item price, applicable sales tax, and your chosen shipping option.
Listing products on the TruCrafters Marketplace is free with no monthly fees:
• Marketplace Sales: 15% commission only when an item sells.
• Direct Shop Link Sales: Reduced 5% fee when a customer buys through your direct TruCrafters shop link.
• Payouts: Funds are sent directly to your connected bank account via Stripe 48 hours after delivery is confirmed.
Still need help?
Our product quality specialists and brand partnership team are available to assist with any questions about TruScore reports, storefront widgets, or account support.