Return & Refund Policy

We guarantee return acceptance for both defective products and buyer remorse / change of mind on all standard, non-custom orders:

• Defective Products: If an item arrives damaged during transit, exhibits material craftsmanship defects, or fails to meet the specifications listed on the website, you are entitled to return the item for a full refund under TruCrafters buyer protection guarantees.
• Non-Defective Products (Change of Mind / Buyer Remorse): If you change your mind or are otherwise dissatisfied with your purchase, you are guaranteed a baseline 30-day return window, provided the item is in New only condition.

Exchanges are not accepted. We do not provide direct merchandise trades, variant swaps, or exchange services through our automated checkout workflow.

If you would like a different size, color, design, or item, simply return your eligible item in new condition for a full refund under our 30-day policy and place a separate new order through the TruCrafters website.

To be eligible for a return, the product condition must be New only.

Returned merchandise must be in its original, unused, unaltered condition. Items must include:

• Original manufacturer or artisan packaging, protective coverings, and boxes intact.
• All original brand tags, labels, and hygiene seals attached.
• All accompanying accessories, warranty cards, user manuals, certificates of authenticity, and documentation.
• Zero signs of wear, usage, scuffs, alterations, or washing.

Our standard baseline Standard for United States policy guarantees a 30-day return window for all standard eligible products in new condition.

Specific products may carry designated tiered policies as specified on individual listings:

• Standard for United States: Guaranteed 30-day baseline return window.
• Infinite policy: Extended Anytime (Lifetime) return window for select heirloom pieces.
• 30 Day policy: Returns must be initiated within 30 days of delivery.
• 14 Day policy: Returns must be initiated within 14 days of delivery for select boutique items.
• 7 Day policy: Returns must be initiated within 7 days of delivery for designated short-cycle goods.
• No returns policy: 0 days (No returns accepted / Final sale for custom-engraved, personalized, or perishable artisanal goods; damaged or defective items remain protected under our buyer guarantee).

All returns must be completed By mail. In-person returns or walk-ins are not accepted.

Customers should ship returned merchandise using a trackable shipping carrier (such as USPS, UPS, or FedEx) directly to our official returns facility. Always retain your tracking number until the return has been received, inspected, and refunded.

The return shipping label is the Customer responsibility across all standard policies.

The customer is responsible for purchasing the return shipping label through their preferred carrier, covering return postage and insurance, and safely packaging the item for parcel transport.

We do not charge any restocking fees. Restocking fees are No cost ($0.00) on all eligible returns. You will receive 100% of the purchased item price refunded.

Once your return package arrives at our facility and is inspected for new condition, your refund will be processed within 7 days (7 business days).

Refunds are automatically remitted to the original payment method used at the time of purchase. Depending on your financial institution or credit card issuer, the credited balance may take an additional 2 to 5 business days to appear on your billing statement.