Policy Name	Return Window	Product Condition	Method	Return Label / Cost	Restocking Fee	Refund Time
Standard for United States	Anytime (Lifetime)	New only	By mail	Customer responsibility	No cost ($0.00)	7 days
Infinite policy	Anytime (Lifetime)	New only	By mail	Customer responsibility	No cost ($0.00)	7 days
30 Day policy	30 days	New only	By mail	Customer responsibility	No cost ($0.00)	7 days
14 Day policy	14 days	New only	By mail	Customer responsibility	No cost ($0.00)	7 days
7 Day policy	7 days	New only	By mail	Customer responsibility	No cost ($0.00)	7 days
No returns policy	0 days (No returns / Final sale)	Non-returnable	Not accepted (Defective only)	Customer responsibility	No cost ($0.00)	7 days (if approved)

Merchant Discretion & Dual Policy Windows: Accepting returns is at the discretion of the merchant. Some merchants may offer return windows that fall within two return policies (for example, offering a 14-day policy on select items while providing a 30-day window on others, or bridging across two return policy tiers).

1. Returns Accepted & Merchant Discretion

We accept returns for both defective products (items that arrive damaged in transit, with manufacturing defects, or materially misrepresented from listed specifications) and non-defective products (customer remorse, change of mind, or dissatisfaction). Both types of returns are accommodated under this policy as long as items meet the required condition standards and applicable return window.

Merchant Discretion: Accepting returns is at the discretion of the merchant. While TruCrafters provides platform-wide buyer protections against defective, damaged, or misrepresented items, approving discretionary returns for non-defective items is at the discretion of each individual merchant or artisan workshop. Furthermore, some merchants may offer windows that fall within two return policies depending on workshop craftsmanship and catalog line.

2. Exchanges: Not Accepted & Merchant Discretion

Exchanges are not accepted. We do not offer direct product replacements, item swaps, or merchandise trades through the standard checkout flow. Accepting returns or exchange accommodations is at the discretion of the merchant. If you would like a different product, color, size, or variation, standard procedure is to return your eligible new item for a full refund and place a separate new order on TruCrafters.

3. Product Condition: New Only

To qualify for a refund, products must be in New only condition. The item must be in its original, unused, unaltered condition, complete with all original manufacturer and workshop packaging, protective wrap, documentation, authenticity certificates, warranty cards, manuals, and accessories intact.

4. Return Window: Lifetime / Anytime Standard & No Returns

Our Standard for United States policy provides a Lifetime (Anytime) return window. Certain independent workshops or specialized items may feature designated finite return windows (7 days, 14 days, 30 days, or Infinite), or a No returns policy (final sale for custom or personalized pieces).

Dual Return Policy Windows: Some merchants may offer return windows that fall within two return policies (for example, offering a 14-day policy on select items and a 30-day or lifetime policy on others, or bridging across two return policy tiers).

5. Return Method: By Mail

All returns must be completed By mail. To return an item:

1. Email [email protected] or use your client dashboard to request a Return Merchandise Authorization (RMA) and receive packaging verification.
2. Pack the product securely in its original packaging along with all original documentation, manuals, and accessories.
3. Purchase and affix a trackable return shipping label through your preferred carrier (USPS, UPS, FedEx) addressed to our returns center.
4. Mail your return package to the official returns facility address below.
5. Retain your carrier tracking number until your return is received, inspected, and refunded.

6. Return Label & Shipping Costs: Customer Responsibility

The return shipping label is the Customer responsibility. The customer is responsible for purchasing the return shipping label, paying carrier shipping costs, and ensuring proper tracking and transit insurance.

7. Restocking Fees: No Cost ($0.00)

TruCrafters does not charge restocking fees. Restocking fees are No cost ($0.00) across all categories.

8. Refund Processing Time: 7 Days

Once the returned package is delivered and inspected at our returns facility, your refund will be issued within 7 business days. Refunds are automatically credited back to your original payment method (credit card, debit card, or electronic payment).

Official Mail Return Shipping Address:

TruCrafters Returns Center
137 Craftsmanship Way, Suite 100
Denver, CO 80202, United States
Email: [email protected] | [email protected]
Policy URL: https://support.trucrafters.com/return-policy