Delivery Information

Local pickup is a free fulfillment method where the buyer arranges to collect the item directly from the merchant's specified location. This is highly recommended for large, heavy, or delicate items like Furniture, Textiles, and large Tools & Outdoor gear.

• Cost: Free of charge.
• Scheduling: Coordinated directly between the buyer and merchant after the sale via TruCrafters messaging.
• Inspection: The buyer must inspect the item fully upon arrival. Once the item is loaded and transported, the buyer assumes all responsibility.

Standard Delivery covers regional transportation provided directly by the merchant or a partnered courier. It typically involves delivery to the curb, driveway, or first floor/threshold.

• Service Scope: Curbside or threshold delivery. Navigating stairs, tight corners, or moving existing furniture is generally not included.
• Eligibility & Range: There is no maximum delivery radius unless otherwise specified on a listing. All national addresses are eligible for transport unless custom constraints are defined on an individual listing.

White Glove Delivery is a premium fulfillment tier for high-value, fragile, or exceptionally bulky items, including vintage furniture or luxury kitchen installments (e.g. premium kitchen islands, custom cabinetry, heavy storage systems).

• Service Scope: Includes placement in the room of choice, minor assembly if applicable, and removal of packaging materials.
• Scheduling: Often requires an adult to be present to sign off on condition and placement.
• Cost: Subject to a higher base fee and per-mile premium compared to Standard Delivery.

Nationwide Shipping utilizes major national or international parcel carriers (e.g., UPS, FedEx, USPS) for items that are smaller, lighter, and easily boxed.

• Ideal For & Category Definitions: Jewelry, Leather & Bags, Clothing, Textiles, and artisan Kitchen category items (e.g., ceramic ware, cast iron cookware, custom knife sets, cutting boards, and kitchen accessories).
• Tracking: Tracking numbers must be provided within the specified handling time window.
• Insurance: Merchants are strongly advised to purchase adequate carrier insurance. The buyer is not responsible for items lost or damaged in transit.

For Standard and White Glove delivery, costs are dynamically calculated based on the driving distance between the merchant's origin address and the buyer's destination.

• Base Fee: A flat amount established by the merchant to cover the fixed costs of loading and preparing a vehicle.
• Per-Mile Rate: A variable fee multiplied by the total driving distance (calculated using high-precision route mapping APIs).
• Shipping Profile Flat Rates: Merchants may alternatively offer flat-rate national shipping for lightweight items, bypassing the per-mile distance calculation.

Delivery carries inherent physical risks, particularly with heavy items navigating complex residential layouts.

• Delivery Waivers: Some couriers may require buyers to sign a liability waiver prior to attempting a move if the physical delivery pathway is explicitly difficult, narrow, or dangerous. This waiver covers incidental property scuffs or minor household marks during transport.
• Refusal of Service: Couriers and merchants reserve the right to refuse delivery to a specific area, room, or floor of a building if the pathway is deemed unsafe, impossible, or not structurally sound. In such cases, delivery defaults to the nearest safe threshold.
• Damage Responsibility: TruCrafters acts solely as a platform facilitator and is not responsible for any damage occurring during transport or inside the premises. All direct physical damage responsibility lies solely with the transporting courier.
• Return Transport Costs: If a return is initiated, return transport costs are allocated strictly based on the person at fault:
  • Merchant Fault: If the return is due to an invalid or misrepresented listing, incorrect specifications, or wrong item shipped, the merchant is fully responsible for all return transport costs.
  • TruCrafters Fault: If the return arises from a technical platform or system-calculated error, TruCrafters will cover the return transport costs.
  • Customer Fault: If the return is because the customer entered incorrect shipping information, ordered the wrong specifications, or changed their mind, the customer is fully responsible for the return transport costs.